Have you heard of the five languages of love? You know, how to show that heartfelt deep commitment to the ones your love. Now, lets put a business spin on that. Did you know there are also five languages of appreciation?
One quote from Clemens Rettich is, “If every single day is not customer appreciation day you may as well close your doors.” Sounds exhausting, right? More so because as we know, good businesses treat their customers well but better businesses also treat their employees – and suppliers – well.
The subject of appreciation came up in our B4B Low Town Round Table a few weeks ago and a guest shared this list. I have pulled it off www.appreciationatwork.com, the website of Drs Paul White & Gary Chapman.
This list might apply more to the workplace than customers, though I certainly give customers a hug, a coffee or lunch, help out with a silent auction item, high fives in public.
Here’s the list; how can you make it work for you?
The language of physical touch:
- Spontaneous, celebratory displays (high five’s, fist bumps, a pat on the back)
- Stop by to see how they’re doing. Spend a few minutes just chatting and checking in
- “Hanging out” together with colleagues, working on tasks together collegially, having coffee or lunch together
- Having different types of experiences together to deepen relationships
Acts of service:
- Ask if the other person wants assistance, if they need anything done
- Do the service in the way the recipient wants it done
- Words of affirmation communicated in front of others
- Tell them, “I’m glad you are part of the team.”
- Written communication through hand written notes, email, texting
- Write a Thank You email; “I just wanted to let you know …; “It is really helpful to me when you ….”
- Less about the “thing” and more about reflecting that the giver knows what is important or valued by the recipient
- The financial value doesn’t matter; can be as small as a card or a single flower
Try one of these great methods of appreciation in the workplace, be it with a co-worker or a customer! Leave a comment to let us know how it worked out!