Creating Value – Part III

Belief.

A Belief that you have and share, about the marketplace, about your customers – this is the third big powerful wagon to hitch your business to.

How you view me shapes our relationship. Back to Seth Godin’s Tribes: don’t just understand me: believe in me, uplift me. Speak to your customers with a shared language and beliefs and values. Find the stories and associations that work for your people.

I love this one. You are a smart, powerful woman who can compete in a man’s world by being yourself.

Together, you and the book are shutting out the cacophony of the world; you are in independent thinker in the sea of sameness. You are resisting!

My customers love where they live, they have a sense of place. They have memories about these special places.

Know your customers intimately, and express your shared belief about your marketplace in:

  • tag lines
  • images
  • thank yous

Find the stories and associations that work for them and for you. Here’s one more:

So that’s the 3 “wagons” you can hitch your business to, in order to create big value that justifies higher margins for a small business:

The Big Idea

  • Problems in your marketplace
  • What do your people want?
  • What hasn’t been pillaged?

The Future

  • What’s in the future that you can identify with?
  • Where can you take your customers that they want to go?
  • Occupy the high ground early

A Belief About Your Marketplace

  • Who are your customers?

What stories and associations work for them?

Make this a topic at your next BforB Round Table conversation!